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Hello,
Since upgrading my computer to 12.4, DSS will not launch and I get the message Start Up Failed. There appears to be errors in two places. Here is the first part of the issue log:
===============================================
Starting Data Science Studio.app
dssHome:/Users/jorwalton/Library/DataScienceStudio/dss_home dssBin:/Users/jorwalton/Library/DataScienceStudio/dss_home/bin/dss
Starting Java check
/Applications/DataScienceStudio.app/Contents/Resources/kit/scripts/_find-java.sh
[Install] [+] Using Java at /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java : java version "1.8.0_311"
[Install] /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
[Install] EOF reached
[Java check] EOF reached
[Java check] Exception reading from handle *** -[NSConcreteFileHandle availableData]: No such file or directory
Java check terminated with status 0
dss-version exists, doing stop-upgrade-start
Running DSS task for 'stop'
[DSS] dyld[92599]: Library not loaded: @executable_path/../.Python
Referenced from: /Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv/bin/python
Reason: tried: '/Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv/bin/../.Python' (no such file), '/usr/local/lib/.Python' (no such file), '/usr/lib/.Python' (no such file)
[DSS] dss: DSS supervisor is not running
===============================================
I have found my issue similar to
I opened terminal and entered the command:
mv /Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv /Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv.backup
But the fix here does not work for me and when I restart DSS, the error message becomes replaced with:
===============================================
Starting Data Science Studio.app
dssHome:/Users/jorwalton/Library/DataScienceStudio/dss_home dssBin:/Users/jorwalton/Library/DataScienceStudio/dss_home/bin/dss
Starting Java check
/Applications/DataScienceStudio.app/Contents/Resources/kit/scripts/_find-java.sh
[Install] /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
[Install] [+] Using Java at /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java : java version "1.8.0_311"
[Java check] EOF reached
[Java check] EOF reached
Java check terminated with status 0
dss-version exists, doing stop-upgrade-start
Running DSS task for 'stop'
[DSS] /Users/jorwalton/Library/DataScienceStudio/dss_home/bin/python: line 2: /Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv/bin/python: No such file or directory
[DSS] dss: DSS supervisor is not running
===============================================
I have tried to restart my computer and installing python 2.7 but nothing has worked.
The second part of the log shows these errors:
===============================================
[Install] + Detected OS distribution : osx 12.4
[Install] *** OS distribution not supported *** osx 12.4
[Install]
[-] Dependency check failed
[-] You can install required dependencies with:
[-] sudo -i "/Applications/DataScienceStudio.app/Contents/Resources/kit/scripts/install/install-deps.sh" -without-java
[-] You can also disable this check with the -n installer flag
[Install] EOF reached
[install] EOF reached
[install] Exception reading from handle *** -[NSConcreteFileHandle availableData]: Bad file descriptor
DSS installer terminated with status 1
DSS installer failed , fatal error
===============================================
I have seen the solution here: https://community.dataiku.com/t5/Setup-Configuration/DSS-Startup-failed-on-MacOS-11-Big-Sur/m-p/1186... but this appears to be dependent on fixing the second error so I can't currently see if it will work.
In terminal, I tried the current command:
/Applications/DataScienceStudio.app/Contents/Resources/kit/installer.sh -d /Users/jorwalton/Library/DataScienceStudio/dss_home -u -y -n
And got the response:
*********************************************
* Dataiku DSS installer *
*********************************************
[+] /Users/jorwalton/Library/DataScienceStudio/dss_home already exists and is a DSS installation
[+] Saving installation log to /Users/jorwalton/Library/DataScienceStudio/dss_home/run/install.log
[+] Using Java at /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java : java version "1.8.0_311"
[+] Migrating Python environment
dyld[14098]: Library not loaded: @executable_path/../.Python
Referenced from: /Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv/bin/python
Reason: tried: '/Users/jorwalton/Library/DataScienceStudio/dss_home/pyenv/bin/../.Python' (no such file), '/usr/local/lib/.Python' (no such file), '/usr/lib/.Python' (no such file)
I will attach both logs in full. Thank you in advance for your help!
Operating system used: Mac OS X 12.4
Hi @JordynWal
Please try to get the latest DSS.dmg and install it. It should contain the support of 12.x OS version.
Hi sergeyd,
If I uninstall my current DataIku and reinstall, will I still be able to access the projects I have already worked on?
Installing Dataiku on top of the existing one will still maintain your projects.
Just incase you need the latest dmg, it can be located here: https://www.dataiku.com/product/get-started/mac/