Please open a support ticket at [email protected]
and attach a diagnosis of the instance (Administration > Maintenance > Diagnostic tool). If this page is unavailable, please run from the DSS datadir: ./bin/dssadmin run-diagnosis -c -s -f -l diag.zip and send us the diag.zip file
If the resulting file is too big, you can use a file transfer service like WeTransfer to get it to us.
After sending the diag, you can restart DSS which should fix the issue